LIVECHAT
Turn more visitors into opportunities.
Live chat accelerates revenue growth by providing real-time customer support, personalised assistance, and instant engagement, increasing conversions, reducing bounce rates, and fostering trust and satisfaction throughout the entire revenue funnel.
What is LiveChat?
LiveChat is a type of conversational marketing tool that allows businesses to engage with website visitors and customers in real-time through chat. LiveChat provides a live chat widget on the website, enabling customers to initiate a chat session with a customer service representative or sales agent. This allows for real-time communication and support, providing customers with quick answers to their questions and resolving any issues they may have.
LiveChat also provides businesses with valuable insights into customer behavior and preferences, helping them improve the customer experience and drive conversions. LiveChat can be used for various customer service and sales activities, such as lead generation and nurturing, appointment scheduling, and customer support. The goal of LiveChat is to provide a seamless and convenient customer experience that supports the sales and marketing process and drives business growth.
Why LiveChat Services?
Attracts online traffic
Livechat services allow you to engage with customers in real-time, providing them with the information they need when they need it.
Increased efficiency
Livechat services can handle multiple customer inquiries simultaneously, freeing up time and resources for your team to focus on more complex tasks.
Enhanced customer experience
Livechat services provide a convenient and personalized experience for customers, helping to build customer loyalty and satisfaction.
Increased sales
Livechat services can help increase sales by providing instant support and guidance to potential customers.
Better data collection
Livechat services provide valuable insights into customer behavior and preferences, allowing you to better understand and target your audience.
Cost savings
Livechat services can reduce the cost of customer service, as they can handle many interactions without the need for human intervention.
Not all LiveChat is created equally.
Not all live chat is equal. The effectiveness of live chat depends on factors such as the quality of the customer service, the response time, the availability of the chat agents, and the technology used. The best live chat is carefully planned, well-integrated, and optimized for customer needs and convenience. A generic one-size-fits-all approach to live chat is not effective and businesses that take the time to understand their customers and choose the right technology for their needs are likely to see better results.
Why engage AIM to improve the way you generate active leads from your existing online visitors with LiveChat scripts, forms and technology implementation, along with manning the actual service as you need?
- 25+ years experience reviewing, deploying, using and managing a wide range of inboiund marketing and sales technology
Way ahead of our time with a passion for inbound tech that continues today as we launched as Australia's first truly integrated marketing agency back in 1998 under the name Tolemy (and became one of Adobe's. Meta's and HubSpot's first Partner agency's in Australia in 2012 - well before they were even here).
Excellent team of designer and developers that can scale as we need so we rarely hit bandwidth issues.
Delivery guarantees that ensure you are 100% delighted with the final product delivered on time and to budget.
Quality as we work with you on the development strategy through to all detail across visual design, code, implementation and integration so it looks great, works great and provides a better soluton for your organisation.
We have the developers in our experienced virtual team with the tech application, database, CRM, CMS and coding knowledge we need to produce brilliantly without being contrained by bandwidth, including an ex-Google employee for when you really want your development to shine and rank online.
We make you look fantastic as we work with you to create a custom piece of interactive content, feature, site or app that works exactly as you want, when you want, and where you want.
Precise quoting and budget management so you get no surprises at the end when the invoice rolls in.
Pay nothing until the project is delivered to your 100% delight. That's right. Nothing. No 'progress' payments. We're in it with you and will not invoice until the product is delivered.
Professional communication so you know the status of our work and progress through the development at all times. Now you have answers for the boss and the project team at all times.