What is LiveChat?
LiveChat is a type of conversational marketing tool that allows businesses to engage with website visitors and customers in real-time through chat. LiveChat provides a live chat widget on the website, enabling customers to initiate a chat session with a customer service representative or sales agent. This allows for real-time communication and support, providing customers with quick answers to their questions and resolving any issues they may have.
Top 3 Reasons Why
Top 3 Reasons for Live Chat
Instant Customer Support
Live chat provides real-time customer support, allowing website visitors to ask questions, resolve issues, and receive immediate assistance. This instant communication channel enhances customer satisfaction by providing quick responses and personalised support, ultimately improving the overall customer experience.
Increase Conversion Rates
Live chat can significantly impact conversion rates by offering proactive assistance to potential customers during their buying journey. By engaging with visitors at critical decision-making moments, answering product queries, and addressing concerns promptly, live chat helps to overcome objections and guide prospects towards making a purchase.
Capture Leads and Insights
Live chat serves as a valuable tool for capturing leads and gathering customer insights. By collecting contact information through chat interactions, you can build a database of potential leads for follow-up. Additionally, analysing chat transcripts and customer interactions provides valuable insights into customer preferences, pain points, and common questions, which can inform marketing strategies and improve overall business operations.
Not all LiveChat is created equally.
Not all live chat is equal. The effectiveness of live chat depends on factors such as the quality of the customer service, the response time, the availability of the chat agents, and the technology used. The best live chat is carefully planned, well-integrated, and optimized for customer needs and convenience. A generic one-size-fits-all approach to live chat is not effective and businesses that take the time to understand their customers and choose the right technology for their needs are likely to see better results.
Why AIM
Here are six key reasons why you would consider engaging Alex Inbound Marketing to build this critical business asset required to grow your business.
Experience
Leverage AIM's 25+ years of digital marketing experience to craft your comprehensive inbound marketing funnel. From strategy to content and platform optimisation, trust us to guide you down the right path as we deliver effective solutions that will absolutely drive results.
Expertise
Count on AIM's expert team of designers, coders, writers, managers, and planners to execute your vision flawlessly. With specialised skills and collaborative synergy, we ensure every aspect of your project is handled with precision and creativity, delivering exceptional outcomes tailored to your needs.
Innovators
YOu can be sure of leveraging the latest techniques and technologies when you engage AIM for your Revenue Funnel work. For example, we were one of HubSpot's first partners in Australia and pioneers as the first integrated agency in the country. Our commitment to innovation drives us to continuously push boundaries, delivering cutting-edge solutions that set new standards in digital marketing excellence.
Professional Work
AIM is distinguished by professionalism, underscored by our trusted partnerships with major brands. Our ability to consistently meet and exceed the high standards set by these brands speaks volumes about our commitment to delivering exceptional results and maintaining professional excellence in every project we undertake.
Delivery Guarantee
We stand by our commitment to results with a delivery guarantee: see measurable outcomes by month six or your investment back. This assurance reflects our confidence in our strategies and dedication to driving tangible success for every client.
Business Program
We begin with a modest upfront fee of $5K plus GST for a 2-hour Workshop and Strategic Plan that you retain ownership of. If you decide to proceed, we offer a monthly retainer over 12 months, with an option to exit after 6 months if you're dissatisfied with any aspect of our service. This approach ensures manageable cash flow while providing flexibility and assurance of your satisfaction.